Refund Policy

This policy covers payments for the CareerMatch Pro pass, sold by CareerMatch AI and paid through Razorpay: currently ₹499 for 1 month or ₹4,999 for 12 months, including any applicable taxes. The Free plan costs nothing, so there is nothing to refund.

Pro is a digital service that starts as soon as your payment succeeds. It is a prepaid pass, not a subscription: it never renews automatically. How to stop using it is explained in our Cancellation Policy.

• Changed your mind within 7 days. Ask within 7 days of payment and you get a full refund, as long as you have used no more than 5 AI actions on the pass.
• Charged twice. A duplicate payment for the same pass is always refunded in full, whenever you notice it.
• Paid but Pro didn’t start. If money left your account but Pro wasn’t activated and we can’t activate it within 24 hours of you telling us, you get a full refund.
• Service not as described. If Pro doesn’t work as described on our pricing page and we can’t fix it, you get a full refund within the 7 days, whatever you have used.

Sometimes money is debited but the payment fails or stays pending. These are reversed automatically by your bank and our payment gateway, without you needing to ask, within the timelines in the RBI’s circular on failed transactions (for example, the next working day for most UPI payments and within 5 working days for card payments).

If the reversal is late, the RBI framework requires your bank to compensate you. Tell us too, with the transaction date and amount, and we’ll help chase it.

• If Pro stops working as described after the first 7 days and we can’t fix it within a reasonable time, we refund the unused part of your pass, worked out day by day.
• If we close your account without cause, or stop offering Pro, we refund the unused part of your pass the same way.

• After 7 days from payment, when the service has worked as described.
• Within 7 days, if you have used more than 5 AI actions and the service has worked as described.
• If we suspend or close your account because you seriously broke our Terms of Service, except where the law requires a refund.

Nothing in this policy limits your rights as a consumer under the Consumer Protection Act, 2019.

Email us from the address on your CareerMatch account at faraz2402@yahoo.com with:

• the Razorpay payment ID (it starts with pay_ and is in your payment receipt email and in Settings → Payment history);
• the date and amount; and
• a line on why you’re asking (not needed for a change of mind within 7 days).

There is no fee to ask, and you don’t need to delete your account.

• We acknowledge your request within 48 hours and decide within 7 working days.
• Approved refunds are started within 7 working days of approval and go back to the original payment method (the same UPI account, card or bank), as the RBI’s rules for payment gateways require. Your bank usually shows the credit within 5–7 working days after that.
• You get the full amount you paid, including taxes. We don’t deduct payment-gateway charges.
• Pro ends on the day a full refund is approved. A partial refund ends Pro from the date it covers.

Contact our Grievance Officer below first: we acknowledge within 48 hours and aim to resolve within 15 days, within the one month allowed by the Consumer Protection (E-Commerce) Rules, 2020. You can also call the National Consumer Helpline (1915) or file a complaint online through e-Daakhil with the Consumer Disputes Redressal Commission.

Operator

CareerMatch AI

Grievance Officer

Faraz Ahmad

Email

faraz2402@yahoo.com