Cancellation Policy

• The Pro pass is prepaid for 1 or 12 months. It does not renew automatically, and we never set up an e-mandate, standing instruction or autopay.
• So you never need to cancel to stop future charges: if you don’t buy again, you won’t be charged again.
• We never charge a cancellation fee, as the Consumer Protection (E-Commerce) Rules, 2020 (rule 4(10)) require.

Stop using CareerMatch whenever you like, or delete your account in Settings → Delete account. It costs nothing.

• Before you pay: just close the Razorpay checkout. Nothing is charged. If money was debited anyway, it’s a failed payment and is reversed automatically, as explained in our Refund Policy.
• Within 7 days of paying: email us to cancel and you get a full refund, as long as you have used no more than 5 AI actions. See the Refund Policy for the details and timelines.
• After 7 days: you can stop using Pro at any time. It stays active until the end of the period you paid for, and you won’t be charged again. The unused days aren’t refunded unless the service hasn’t worked as described; then the Refund Policy applies.

Email faraz2402@yahoo.com from the address on your account, with your Razorpay payment ID (it starts with pay_). We confirm the cancellation within 48 hours. There is no form to fill in and no fee.

• You can delete your account at any time in Settings. Your résumé, documents and other data are erased as our Privacy Policy describes.
• Deleting your account ends any Pro pass. If you’re still within 7 days of paying, ask for your refund first so we can match the payment to your account quickly.
• We keep payment records for as long as tax and accounting laws require, even after deletion.

• If we close your account without cause, or stop offering Pro, we refund the unused part of your pass, worked out day by day.
• If you seriously break our Terms of Service, we may suspend or close your account. We tell you why unless the law or safety prevents it. A refund is then due only where the law requires one.
• Changes to prices or plan limits never affect a pass you have already bought.

Nothing in this policy limits your rights under the Consumer Protection Act, 2019. If you’re not satisfied, contact our Grievance Officer below; you can also call the National Consumer Helpline (1915) or file online through e-Daakhil.

Operator

CareerMatch AI

Grievance Officer

Faraz Ahmad

Email

faraz2402@yahoo.com